Refund & Cancellation Policy
Last updated: July 6, 2026
Try before you pay
Your first job book is free for up to fifty (50) classified pages, so you can evaluate ChiefLogs before paying anything. We encourage you to use the free allowance to confirm the Service fits your workflow before subscribing.
Subscriptions
The Solo plan is a recurring monthly subscription (currently $59 per month) billed through Stripe. It renews automatically each billing period until you cancel.
Metered overage charges (see Terms §3) are billed automatically as described there and, like classified pages generally, are not refundable once pages are classified — subject to the billing-error review below.
Cancellation
You may cancel at any time from the billing portal in your account. When you cancel, your paid access continues through the end of the current billing period, and you will not be charged again. We do not provide prorated refunds for the unused portion of a billing period.
Refunds
Subscription fees are generally non-refundable, including for partial billing periods and for unused page allowance. Classified pages are metered when used and are not refunded or restored if you later delete a document or job. If you believe you were charged in error, contact us within 30 days of the charge and we will review the situation in good faith. Nothing in this policy limits any refund rights you may have under applicable law.
Failed payments
If a renewal or overage charge fails, we may retry it and provide a grace period during which service continues; if payment is not resolved, your account reverts to the Free tier. If your account reverts to Free, your existing job books remain viewable and exportable, and nothing is deleted as a result of the change; only new automatic filing is paused until you resubscribe.
Contact
Billing questions: [email protected].